Junior Order to Cash/Bill Specialist with German

THE WORK:

Customer Relationship and Communication: Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks; resolve commercial and financial disputes as part of the O2B and collection processes.
Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.
Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.
Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.

ADDITIONAL BENEFITS FOR YOU:

Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

THE AGILE TEAM

You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges.
Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions.
Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients.

Knowledge of English (min. B2 level) and German (min. C1 level) language.
Full time availability (8 hours from Monday to Friday).
Ability to work independently and manage more complex cases.
Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.
Familiarity with Microsoft Office tools.

BONUS POINTS IF YOU HAVE:

Familiarity with SAP.
A degree in finance or a related field.
Experience in Order to Cash or Customer Service area.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application

What we can offer

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly offices
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Onboarding program and dedicated Buddy
Unique community with sport, volunteering activites and outings
Access to MyBenefit platrofm
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees
Modern office in the city center of Warsaw
Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Junior Order to Cash/Bill Specialist with German

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