Opis oferty
$2k USD
Poland, Katowice
Lead ServiceNow Developer (ITSM) w Katowice, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
We are looking for an experienced Lead ServiceNow Developer (ITSM) to lead the design, implementation, enhancement, and support of IT Service Management solutions. The ideal candidate will possess strong functional and technical expertise across ITSM processes, provide leadership to delivery teams, and act as a trusted advisor to business and IT stakeholders. Responsibilities Lead the implementation and optimization of core ITSM modules, including Incident Management, Problem Management, and Change ManagementExtend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident ManagementDrive ITIL-aligned process improvements and service management best practicesCollaborate with business and IT stakeholders to identify opportunities for process automation and operational excellenceEstablish governance and operational standards for ITSM processesLead end-to-end ITSM implementations, enhancements, and platform upgradesGather requirements, conduct workshops, and translate business needs into scalable solutionsDesign and configure applications, workflows, forms, UI policies, business rules, and integrationsOversee platform health, performance, and ongoing support activitiesManage production incidents, root cause analysis, and service improvement initiativesLead and mentor developers, administrators, and analysts, while acting as the primary point of contact for business stakeholders and leadership teamsDrive continuous improvement initiatives and adoption of new capabilities, including AI-powered features Requirements 6+ years of ServiceNow experience with at least 3+ years leading ITSM implementationsExpertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDBUnderstanding of ITIL processes and service management frameworksExperience configuring and customizing ServiceNow applications and workflowsHands-on experience with Flow Designer, Integration Hub, and Business RulesHands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDBExperience with REST and SOAP integrationsKnowledge of ServiceNow platform architecture and best practicesStrong stakeholder management and consulting skillsProven ability to lead cross-functional teams and large-scale implementationsExcellent problem-solving and decision-making capabilitiesStrong written and verbal communication skills, with a customer-centric mindset focused on service excellenceProficiency in English at a B2+ level Nice to have Experience implementing AI-driven service management capabilities such as Now Assist for ITSM, Virtual Agent, predictive intelligence, and workflow automationExperience defining ITSM KPIs, SLAs, OLAs, and operational dashboards for executive reportingExposure to enterprise-scale transformation programs and platform governance We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
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