Territory: all Poland, preferred residence in Central Poland

Full-Time or Part-Time: Full Time

Seniority: Associate

Job Purpose

Drive strategic management of key accounts in the rare diseases area by developing and executing account plans aligned with sales and growth targets. Deliver value through data-driven omnichannel engagement tailored to HCP needs, ensuring high compliance standards.

Key Responsibilities

Manage and develop key accounts; build strong relationships with HCPs
Design and execute omnichannel engagement strategies
Analyze data and optimize customer journeys and KPIs
Collaborate cross-functionally with Sales, Marketing, and Medical teams
Identify market opportunities and support business growth
Ensure compliance with regulatory and ethical standards

Required Education

University degree (Life Sciences, Pharmacy, Medicine, Business or related)

Required Skills and Experience

6–10 years in Pharma/Biotech
Experience in rare diseases, oncology, hematology, or endocrinology
Background in KAM, marketing, or customer engagement
Experience in omnichannel (F2F, remote, digital)
Knowledge of the Polish healthcare system
CRM and analytics tools
KPI tracking and performance optimization
Understanding of omnichannel engagement

Required Behaviours and Competencies

Strategic thinking and commercial mindset
Strong relationship-building and communication skills
Customer-centric approach
Ability to work independently and cross-functionally
High compliance awareness

Required Languages

Fluent Polish and very good English

Travel required in %

up to 50% (depending on business needs)

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

Omnichannel Account Manager

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