Are you an experienced people leader who thrives in a fast-paced environment?
We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.
This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.
🌟 Why Join Us?
✅ Lead and inspire high-performing teams
✅ Partner directly with senior stakeholders and clients
✅ Drive operational strategy and business results
✅ Develop future leaders and shape team culture
✅ Work in a dynamic, people-focused environment
✅ Career growth opportunities within a global organisation
🎯 Your Impact
As an Operations Manager, you will:
🔹 Lead, coach, and develop a team of Team Leaders
🔹 Drive performance across service, quality, productivity, and customer experience metrics
🔹 Build strong relationships with clients and key stakeholders
🔹 Analyse performance data and implement improvement plans
🔹 Create an engaging, high-performing culture where teams thrive
🔹 Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results
🔹 Own operational success and continuously improve processes
Nasze wymagania
🏆 What We're Looking For
✔ Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments
✔ Proven leadership experience managing leaders and large teams
✔ Strong stakeholder and client management skills
✔ Data-driven decision maker with excellent problem-solving abilities
✔ Passion for coaching, developing people, and driving performance
✔ Fluent Polish (C1/C2) and English (B2+)
👤 Ideal Candidate
You're a hands-on leader who loves developing people, solving challenges, and delivering results.
You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.
If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.
📍 Location: Lublin, Poland
🌍 Languages: Polish & English
💼 Leadership Level: Operations Manager
Ready to lead, inspire, and make a difference? Apply today
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