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Opis oferty

Payments Operation Executive w Kraków, Polska

HSBC Service Delivery (Polska) Sp. z o.o.

  • ZdalniePraca z dowolnego miejsca
  • HybrydowoPołączenie biura i pracy zdalnej
  • StacjonarniePraca z biura
  • KontraktUmowa czasowa lub freelancing

5 950 – 8 000 zł

Kraków, Polska

Your responsibilities

  • Investigate outward payments across manual and semi-automated payments including repair activities
  • Investigate inward payments and follow up on related queries and exceptions
  • Process commercial bills, payment charges and payments reconciliations
  • Contact foreign banks using SWIFT messages to progress and resolve investigations
  • Communicate with other teams via email and phone to coordinate actions and close items
  • Maintain and update knowledge of procedures and products and apply them consistently
  • Identify potential showstoppers and escalate issues that may impact service delivery or create loss exposure
  • Process customer instructions accurately to agreed quality standards and targets and support team objectives

Our requirements

  • German language skills would be an asset
  • Apply strong attention to detail across investigations and customer instruction processing
  • Build effective working relationships with colleagues and stakeholders across teams
  • Work with minimal supervision while maintaining quality and meeting targets
  • Contribute as a team member to shared outcomes and service delivery
  • Use computer literacy to manage daily processing and investigation tasks
  • Communicate fluently in English in writing and by phone
  • Follow established procedures and standards consistently
  • Escalate issues and transactions promptly to Line Management when service delivery or loss risk may be impacted

What we offer

  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Cafeteria platform
  • Employee assistance program
  • Additional contributions to PPK scheme
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

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