Process Specialist w Łódź, Polska

Job ID: 5958

Process Specialist

We are now looking for a Process Specialist to join our team and make a difference. 

At Nordea, we see that the world is changing fast, and we want to be one step ahead of the curve. That's why we're deeply committed to providing the financial solutions of tomorrow to our customers. We're creating an agile environment where we experiment, learn and grow together, and we need your ideas and unique background.

With us, you'll be in good company with the opportunity to make your mark on something bigger.  

About our team

Welcome to the Settlement DK team. We add value by ensuring the timely settlement of a wide range of securities products on the Danish market. We work in close cooperation with internal and external stakeholders to deliver high-quality services to our customers.

As the Service Operations Officer, you'll play an important role in our daily deliveries while also contributing to development initiatives and process improvements that help reduce risk and complexity.  

We are continuously looking for smarter ways of working and are increasingly leveraging AI, automation and Microsoft Copilot to improve efficiency, quality and operational excellence. 

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

Main responsibilities in this role: 

• Settling equities and bonds for Nordea Markets and Retail customers in Denmark
• Investigating and resolving issues that arise throughout the settlement process
• Driving continuous improvements to strengthen quality, efficiency and risk management
• Delivering excellent service to clients, counterparties and internal stakeholders
• Collaborating closely with colleagues across our teams in Denmark and Poland

You will be joining a team of experienced professionals located in Łódź, Poland.  

Who you are

Your background and skills include: 

• Are a team player who thrives in a dynamic environment and can deliver within tight deadlines
• Have a curious mindset and can balance attention to detail with the ability to see the bigger picture
• Challenge inefficiencies and actively seek opportunities to improve processes
• Have an interest in financial markets, securities products and settlement processes
• Possess strong analytical and problem-solving skills
• Communicate clearly and professionally with stakeholders at all levels
• Can prioritize effectively and manage multiple tasks simultaneously
• Take ownership and proactively resolve operational issues
• Are service-minded and committed to delivering high-quality outcomes
• Have an interest in AI, automation and Microsoft Copilot and are motivated to explore how technology can simplify work, improve quality and reduce operational risk. Experience with these tools is considered an advantage
• Are eager to learn and continuously develop your skills

It would be ideal if you also: 

• Experience from back-office, settlements, operations or other financial services roles is an advantage but not a requirement
• Bachelor's or Master's degree within Finance, Economics, Business or similar is an advantage
• Fluent in English, both written and spoken
• Strong communication skills
• Analytical mindset with a structured approach to problem solving
• Attention to detail combined with the ability to understand the wider business context

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!