About the role
You will join Operations Projects team, which is responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities and Enterprise Architecture.

How you will get the job done

running and managing multiple complex projects with a budget of approximately £1m - £2m and taking responsibility for their delivery using formal project management techniques as appropriate
ensuring the projects are delivered on time, meet the business & technical requirements and delivered within the agreed budget. Projects will be internally resourced but may require third parties to be managed as part of the overall delivery
creating a charter for each project based upon the agreed scope, defining the budget, identifying the resources, creating the schedule, outline the approach and suggesting the sequencing of work required to execute the project effectively
driving the delivery of their projects with predictable consistency, efficiency and success, ensuring overall compliance with IT-internal requirements and smooth transition of the resulting solution into production
managing vendor relationships and the effective utilization of resources on each project, minimizing use of external onshore and offshore resources, and ensuring the timely onboarding and offboarding of those resources when tasks are completed
establishing and maintaining effective work relationships with all stakeholders and act as the key point of contact for the project
identifying issues/risks, analysing options and managing impacts to mitigate project delays and taking appropriate action to keep the project on track, leveraging support from key stakeholders and/or management as required
managing, monitoring and reporting progress against milestones and budgets, ensuring consistent and transparent communications are provided to Management and Executive Leadership
ensuring that all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments, and ensure accurate forecasts and accruals are maintained in SAP and Clarity
coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests in a timely manner to ensure the project continues to align with the agreed schedule

Skills and experience you will need

fluency in English
at least 5 years+ of experience in successfully managing the delivering of IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry
strong management skills including project management, financial management, change management and facilitation
ability to lead and direct the project under a unified project lens without compromising business outcomes and priority constraints
excellent communication skills, strong experience in managing the diverging interests of various stakeholders
ability to create meaningful reports and summarise project health status for stakeholder presentations
ability to manage and track project costs and budgets to agreed baselines
ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way
consulting and collaborative working style creating a culture of accountability and sharing
being open to developing less experienced PM’s, of setting an example of behaviours and standards and helping build high performing teams
willingness to travel internationally

Nice to have

knowledge of German language

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

Project Manager (Network & Voice) |​ f/m/d

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Project Manager (Network & Voice) | f/m/d