We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies, helping them transform their businesses through cutting-edge technology and integrated solutions.
Role Description
As a Remote Support Engineer based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands. You will provide expert support on industrial 3D printers and resolve hardware and/or software technical issues remotely.
Responsibilities
Remotely resolve hardware and/or software technical issues and application problems for our customers.
Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.
Keep customers informed of the status of their case.
Document case history and interactions with customer using CRM software to ensure proper handover to field, product/case history tracking and reporting.
Contribute to maintaining the Knowledge Management System (KMS) by sharing knowledge with the rest of the organization.
Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general.
Assist Field Service Engineers during onsite troubleshooting in case of need.
What We Offer
Full time 39 hours/week permanent contract.
Shift schedule: Monday to Friday 12:00 to 21:00.
Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus.
Private medical insurance.
Restaurant card.
Great office location in Barcelona, with hybrid work model.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Requirements
A native or proficient level of English.
Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent.
Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
Excellent organizational skills; able to prioritize work in accordance.
Preferred Qualifications
Experience in a customer facing role (onsite support, remote support or similar).
Experience in Graphics Arts products and related technologies.
Ability to follow and read electrical / electronic diagrams.
Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialize) and NetFabb (Autodesk) and/or 3D printing workflows.
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