We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies, helping them transform their businesses through cutting-edge technology and integrated solutions.
Role Description
As a Remote Support Engineer based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands. You will provide expert support on industrial 3D printers and resolve hardware and/or software technical issues remotely.
Responsibilities
Remotely resolve hardware and/or software technical issues and application problems for our customers.
Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.
Keep customers informed of the status of their case.
Document case history and interactions with customer using CRM software to ensure proper handover to field, product/case history tracking and reporting.
Contribute to maintaining the Knowledge Management System (KMS) by sharing knowledge with the rest of the organization.
Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general.
Assist Field Service Engineers during onsite troubleshooting in case of need.
What We Offer
Full time 39 hours/week permanent contract.
Shift schedule: Monday to Friday 12:00 to 21:00.
Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus.
Private medical insurance.
Restaurant card.
Great office location in Barcelona, with hybrid work model.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Requirements
A native or proficient level of English.
Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent.
Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
Excellent organizational skills; able to prioritize work in accordance.
Preferred Qualifications
Experience in a customer facing role (onsite support, remote support or similar).
Experience in Graphics Arts products and related technologies.
Ability to follow and read electrical / electronic diagrams.
Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialize) and NetFabb (Autodesk) and/or 3D printing workflows.
... developing its own payment gateway and offering it to existing customers as well as organizations outside the vehicle industry. Job Summary The Senior Systems Support Engineer will provide expert-level remote and occasional on-site technical support for our remote/branch offices. You will independently ensure that local end-user ...
... Team Viewer., MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio., Internet browsers (e.g. Edge, Chrome)., VPN(Cisco) and remote dial-in users., Support for laptop, desktops, and printers all models., Preferred MCP/MSCE/MSCA/ SCCM., ITIL knowledge of V2 or V3 especially on Service Desk, ...
... Troubleshoot issues across the Azure ecosystem, particularly in Databricks, ensuring quick resolution and minimal disruption to the business, Provide operational support for data pipelines, jobs, notebooks, ETL/ELT workflows, and CI/CD processes, Collaborate with Data Engineers, Cloud Architects, and DevOps teams to resolve ...
... economies prosper, and people realise their ambitions. Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations. The L2 Application Support Analysts / Engineers ...
... environments and operational impact., Document decisions, assumptions, risks, analysis, support steps and handovers thoroughly. Significant experience as a System Support Engineer, Application Support Lead, Lead QA Engineer, QA Lead, Technical Support Lead, Production Support Lead or similar senior role supporting business-critical ...
... 3-8 years of professional experience in optical systems engineering, optical instruments, electro-optical systems, remote sensing payloads, or a comparable engineering field, - Good understanding of optical system design principles and systems engineering processes, - Experience performing engineering analyses, trade-off ...
About the role We are looking for a hands-on Lead C++ Engineer to lead a team of 4-6 developers building high-performance systems. This role combines technical leadership with active coding — you'll guide architecture and technical direction, mentor the team, and stay directly involved in development, while also serving ...
... integration tasks., Experience with data discovery and modeling tools is expected., Additional familiarity with other TDM tools is an advantage. What we offer, Remote Work Arrangement., Professional development opportunities and collaboration with experienced engineering teams., Unique TEAL culture, relationship- and respect-driven ...
... cross-functional teams to define requirements, propose solutions, and ensure successful project delivery. - Provide technical support to other teams, sharing knowledge of remote sensing (image processing chain), geospatial technologies, payload calibration and validation. - Work closely with engineering and product teams to shape sensor ...
Operating system, Windows About the project, We are seeking a Workspace Engineer to join a collaborative, agile team. The person in this role will work directly with customers to design, deploy and optimize Google Workspace environments, help migrate data from diverse sources, and advise on security and administration best ...