Operating system, Windows

Your responsibilities, Provide functional support for issue raised by SAP S/4HANA FICO users, Analyze incidents, service requests, and system issues reported by end users, Resolve standard functional issues independently whenever possible, Escalate unresolved issues to higher support levels with complete analysis and documentation, Perform root cause analysis involving SAP configuration, business processes, and integrations, Define business requirements for developments and enhancements (Post Design Change), Communicate with business users, local finance teams, technical teams, project teams, and owners of integrated systems during issue analysis, Perform simple SAP customizing/configuration changes within approved scope, Support User Acceptance Testing (UAT) for system enhancements, configuration changes, and custom developments, Prepare user documentation, work instructions, and knowledge articles for new features and solutions, Deliver user training and knowledge transfer related to new functionalities or system changes, Monitor recurring issues and identify opportunities for process improvements, Participate in SAP projects as a functional representative, Ensure compliance with internal processes and change management procedures.

2–4 years of experience working with SAP S/4HANA or SAP ECC in Finance (FICO), Good understanding of SAP S/4HANA FICO and finance & accounting business processes, Ability to analyze functional issues and identify root causes, Basic knowledge of SAP configuration/customizing, Understanding of SAP integrations with other business systems, Strong analytical and problem-solving skills, Excellent communication skills, Customer-oriented mindset, Fluency in English (B2 / C1).

What we offer, Stable employment in an international corporation, which is constantly growing, Chance to expand knowledge and experience in various areas, Co-financed private medical care and group insurance, also for family members, Cash benefits as part of the Social Benefits Fund, i.e., Christmas allowance, Higher salary if you know an additional language, Co-financed sports card, Team and company integrations after hours, Hybrid or remote work

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, flexible working time, integration events, no dress code, coffee / tea, extra social benefits, redeployment package, employee referral program

METRO Global Solution Center sp. z o.o., At METRO Global Solution Center, we believe that every contribution matters., Guided by our motto, "We make it count," we go beyond numbers to deliver high-quality solutions, support business growth, and create value for our organization., As part of the METRO/MAKRO Group, one of the world's leading international wholesalers operating in more than 30 countries and employing over 86,000 people, we combine global expertise with a collaborative and inclusive working environment. We are passionate about continuous improvement, innovation, and helping our employees develop their full potential., , Become part of our team and help us make a real impact—because together, “we make it count”.

This is how we work,

SAP Key User

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