Senior Application Support Specialist (Salesforce)

Miejsce pracy: Warszawa

Our client is a global biotechnology company focused on developing innovative oncology treatments.

Own day-to-day L2 support for Salesforce-based applications and other enterprise SaaS solutions.
Manage incidents, service requests and application changes through ServiceNow.
Administer user accounts, permissions and SSO.
Investigate issues affecting integrations, APIs, data and workflows.
Coordinate vendors, monitor SLAs and validate fixes.
Support releases, testing and application improvements.
Maintain support documentation and identify automation opportunities.

At least 4 years of relevant experience and a degree in IT or a related field.
Salesforce Certified Platform Administrator certification.
Experience supporting Salesforce applications and resolving production issues.
Practical knowledge of Copilot Studio and/or Power Automate.
Basic SQL skills and familiarity with REST APIs, JSON, integrations and authentication.
Excellent English and flexibility to collaborate across time zones.
Experience with Power BI, AWS or regulated industries would be an advantage.
Experience with Veeva or similar compliance platforms would be a strong advantage.

Hybrid work in Warsaw, with 3 office days weekly.
Responsibility for global business applications.
International collaboration and involvement in application improvement projects.

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