Senior Application Support Specialist (Salesforce)
Miejsce pracy: Warszawa
Recruitment for
Our client is a global biotechnology company focused on developing innovative oncology treatments.
Technologies we use
Expected
- Salesforce
- SQL
- PowerShell
Optional
Your responsibilities
- Own day-to-day L2 support for Salesforce-based applications and other enterprise SaaS solutions.
- Manage incidents, service requests and application changes through ServiceNow.
- Administer user accounts, permissions and SSO.
- Investigate issues affecting integrations, APIs, data and workflows.
- Coordinate vendors, monitor SLAs and validate fixes.
- Support releases, testing and application improvements.
- Maintain support documentation and identify automation opportunities.
Our requirements
- At least 4 years of relevant experience and a degree in IT or a related field.
- Salesforce Certified Platform Administrator certification.
- Experience supporting Salesforce applications and resolving production issues.
- Practical knowledge of Copilot Studio and/or Power Automate.
- Basic SQL skills and familiarity with REST APIs, JSON, integrations and authentication.
- Excellent English and flexibility to collaborate across time zones.
- Experience with Power BI, AWS or regulated industries would be an advantage.
- Experience with Veeva or similar compliance platforms would be a strong advantage.
What we offer
- Hybrid work in Warsaw, with 3 office days weekly.
- Responsibility for global business applications.
- International collaboration and involvement in application improvement projects.