Senior BMC Helix Specialist w Kraków, Polska

We are seeking a Senior BMC Helix Specialist to lead the configuration, customization and enhancement of our BMC Helix ITSM platform. In this role, you will drive the integration of advanced AI capabilities into our service management environment, ensuring optimal performance and user experience across the organization. Responsibilities Rapidly enhance knowledge and understanding of ICT processes, tools and data requirements for the implementation of BMC HelixSupport the design and implementation of BMC functions and servicesOwn the detailed design for functional change within BMCAssist in the documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace developmentConduct working sessions for requirements gathering from functional and process ownersCreate workflows to automate ITSM processes and simplify stepsAssist in the integration of BMC Helix to Azure DevOps and other third party toolsPerform administration for the onboarding of ICT members and users in BMC HelixProvide internal technical support to ICT for BMC Helix during implementation, enhancement projects and ongoing operations Requirements 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer focused organizationBackground in the BMC Helix ITSM/Digital Workplace development life cycleExcellent written and oral English communication skillsProficiency in MS Office applications such as Visio, PowerPoint and ExcelCapability to work independently and as part of a team to deliver results, including effective collaboration with cross functional teamsCompetency in identifying and driving continuous improvementKnowledge of Microsoft Azure or similar cloud technologiesExpertise in integrating BMC with external sources for data ingress/egress Nice to have Certifications in BMC Helix and/or ITSMITIL CertificationsFamiliarity with the Insurance IndustryDegree-educated in Computer Science, Engineering, Mathematics or a relevant discipline We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.