Senior Client Service Representative in Alternatives… - Jobeax
Opis oferty
Senior Client Service Representative in Alternatives Custody Team w Kraków, Polska
Brown Brothers Harriman
KontraktUmowa czasowa lub freelancing
Kraków, Polska
Your responsibilities
Independently resolve and oversee the Client’s inquiries related to cash management
Advise Clients in cash transfers, providing balances, SSIs, SWIFT copies on Clients requests and in line with procedures
Act as the primary point of contact for Clients, Account Managers, Client Service Managers, CSG via email and phone for any cash management inquiries and proactively manage the resolution process with frequent updates and satisfaction measures
Proper identification of potential problems with payment settlement and escalations
Acting as the role model and trainer for less experienced Team members
Review and discuss issues requiring escalation to Supervisor/TL
Our requirements
Academic degree, preferably in finance or economy related field
At least 2-3 years professional experience in finance or similar field, where required knowledge and skills could have been acquired
Highly organized, detail oriented and proactive in role
Strong relationship management skills
English language proficiency B2+/ C1
Strong analytical skills, logical thinking
Proven ability to problem solving and recommending solutions
Capable of monitoring and completing a variety of assignments with proper priority
Willingness and ability to work in a client-driven, deadline-oriented environment
Strong verbal and written communication skills
Optional
Knowledge about Alternative Funds, accounts set up, cash processing, account maintenance systems
Comprehensive knowledge of Excel
What we offer
To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
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