Opis oferty
227k
Poland, Kraków
Senior IT Analyst with Italian and English w Kraków, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B Contract type: Employment Work mode: Hybrid - minimum 3 times per week WFO Work Shift: Normal working hours Overview of the Role As a Technical Support Agent (Italian-Speaking) at HCLTech, you will play a vital role in ensuring seamless IT support for our clients’ end users. Your expertise in troubleshooting, problem-solving, and customer engagement will directly contribute to maintaining productivity and satisfaction for our Italian-speaking customers. Your role is pivotal in upholding HCLTech’s reputation for exceptional client support and technical excellence. Detailed Responsibilities Provide comprehensive hardware, software, and network troubleshooting and resolution support to end users via telephone. Address helpdesk queries, perform equipment configuration, backup maintenance, and software installation/de-installation. Identify, research, and resolve technical issues, guiding clients through corrective steps to restore functionality. Route complex problems to the appropriate internal support teams and coordinate escalations as needed. Manage and foster relationships with technology vendors and collaborate with internal support staff to leverage shared technical knowledge. Administer and manage user access across various systems to ensure proper authorization and security. Accurately document all support activities, problem resolutions, and work requests using the Call Tracking System. Support and adhere to established ITIL processes and HCLTech operational standards. Skill Requirements Proficiency in Italian (minimum C1 level) and English (minimum B2 level), with excellent verbal and written communication skills. Demonstrated ability in customer handling, resourcefulness, and adaptability in dynamic scenarios. Strong working knowledge of Windows operating systems, MS Office suite, internet browsers, antivirus and firewall software, and basic PC hardware. Understanding of IT environments with readiness and enthusiasm to learn new technologies and processes. Familiarity with user access management and standard IT support workflows. Nice to have: ITIL certification or practical knowledge of ITIL frameworks is considered an asset. Previous experience in a technical support or helpdesk environment is advantageous. Additional language skills are a plus. What we offer: Life insurance Private medical care MultiSport Card Subsidies for glasses Subsidies for language courses Christmas and holiday bonuses
Podobne oferty
57400
... data flows, reporting requirements and integrations with the Corporate Data Warehouse (CDW) Identifying dependencies, risks and impacts related to system changes and new functionalities WHAT DO WE REQUIRE? 5-10 years of experience as a Senior Business Analyst and/or Senior IT Analyst Hands-on experience in the Statements domain, ...
Poland, Gdańsk
Collections Analyst with Danish and English Collections Analyst with Danish and English THE WORK: - Manage collections on a dedicated portfolio, including proactively applying payments, credits, and reconciling accounts. - Thrive on continuous advancement by conducting credit checks, evaluating credit risk, and assessing ...
Poland, Warszawa
Senior System Analyst Tryb pracy: stacjonarnie/ hybrydowo (min. 3 dni w biurze) Sprawdź swoją szafę! Na pewno masz w niej choć jeden produkt marek Reserved, Mohito, Cropp, House lub Sinsay. A wiesz, że kupiłeś/aś go właśnie dzięki nam? Silky Coders od lat rozwija rozwiązania IT, e-commerce i data science dla Grupy LPP, ...
Poland, Warszawa
Talan Group
7200
... Cybersecurity, and ESG/Low‑Carbon strategies. - We work with major global clients across diverse sectors, including Transport & Logistics, Financial Services, Energy & Utilities, Retail, and Media & Telecommunications. Job Description As a Senior IT Business Analyst , you will lead end‑to‑end analysis for high‑impact financial software ...
Poland, Warszawa
420k
... Collaborate with internal teams to ensure efficient case resolution. - Maintain clear and accurate records of customer interactions. - Identify recurring issues and contribute to process improvements and knowledge base updates. Your profile - Advanced level of English and Italian, with excellent written and verbal communication, ...
Poland, Kraków
... legacy systems with a unified Nordic banking platform. We are looking for a Senior IT Analyst with strong experience in banking, CDW, reporting, data governance and data mapping. Project information Location: Gdańsk or Warsaw Working model: Hybrid – 2 days per week in the office Contract: B2B Project language: English Your ...
Poland, Warszawa
... experienced Senior IT Analyst to join a project within a large financial organization. This role combines IT Risk & Audit, Compliance, IT Security, Infrastructure, and Project Management. We are looking for someone who is comfortable working across both technical and regulatory areas and can effectively collaborate with senior ...
Poland, Warszawa
18247 - 20437 zł
... experience with Java and Wildfly Experience with ORMs Knowledge of messaging and streaming brokers like RabbitMQ Experience and knowledge of Microsoft SQL Server and Oracle Databases Understanding of containers, VMs, and infrastructure Experience with AI tooling for speeding up the development - AWS Kiro Excellent English ...
Poland, Gdańsk
DCG Poland is seeking a Senior IT Risk & Audit Compliance Analyst to lead IT risk assessments, design remediation plans and manage cross‑organizational audit activities. The role includes developing evidence, communicating with leadership, and ensuring compliance with NIS2, DORA and ECB guidelines. The candidate will drive ...
Poland, Warząchewka Polska
140 zł PLN
... 140zł/h Summary: The Expert IT Analyst role focuses on analyzing and aligning business requirements with technical designs to ensure effective API implementation within the STO Domain. Responsibilities: Analyse and align business requirements, data models, system flows, and dependencies, translating these into clear technical ...
Poland, Warszawa
... Management Analyst with Hungarian and/or Romanian (SAS) Customer Success Management Analyst with Hungarian and/or Romanian (SAS) Join our Microsoft Cloud sales team and help businesses move to the cloud! You’ll connect with new customers, show them the value of Microsoft solutions, and help them find the right fit for their goals. ...
Poland, Warszawa
Nordea is seeking a Senior IT Analyst with Snowflake data modelling experience to join our Group Technology team in a hybrid capacity in Warsaw, Poland. The role focuses on converting business requirements into IT requirements, envisioning target IT solutions, and designing Snowflake-based models to support regulatory reporting ...
Poland, Warszawa
Drive Back-Office Transformation as a Senior IT Analyst! Łódź-based opportunity with hybrid work model (2 days in the office/month). As a Senior IT Analyst, you will be working for our client, one of the leaders in online banking, on designing and driving the evolution of IT solutions supporting back-office operations. ...
Poland, Warszawa
300k
... You will collaborate with diverse experts - from Data Scientists and Risk Specialists to Software Engineers - gaining a holistic view of the product lifecycle and developing a uniquely broad range of professional skills. Job Description: As a Senior Product Analyst, you will work on strategic analyzes creating directions ...
Poland, Warszawa
ERGO Technology & Services
... cross-functional strategic initiatives in large, international organizations - excellent analytical, conceptual, and structuring skills combined with a strong execution and outcome orientation - outstanding communication and stakeholder management skills, with the ability to influence senior leadership and translate complexity into ...
Poland, Gdańsk
... attempts, the spread of organized crime, and the fight against terrorist financing. These are the institutions that seek assistance from us – PwC Financial Crime Unit. We are looking for: AML Senior Analyst with German | Financial Crime Unit Your future role: - Gathering and analyzing documentation according to the requirements, ...
Poland, Lublin
140 zł PLN
... technologies. Strong SQL skills (Snowflake, MSSQL). Excellent written and spoken English skills. Experience with Snowflake and Dbt. Understanding of domain-driven design and microservices architecture. Experience with scalable data products. Nice to Have: Experience with advanced analytics tools. Familiarity with data governance principles. ...
Poland, Warszawa
Goldman Recruitment
... equivalent would be an asset, - fluent English and Italian or Greek (at least B2 level), - strong attention to detail and a data-driven mindset, - good understanding of HR administration processes would be an asset, - basic knowledge of labour law and HR compliance would be an asset, - ability to work with global templates ...
Poland, Warszawa
Forma współpracy : kontrakt B2B Tryb : hybrydowy (uzgodnione spotkania projektowe w zależności od potrzeb) Poszukujemy osoby o profilu IT System Analyst / IT Solution Architect , która posiada min. 7 lat komercyjnego doświadczenia. Projekt polega na analizie i projektowaniu rozwiązań wspierających procesy obsługi kart płatniczych ...
Poland, Warszawa