Coordinate analysis and delivery for the in-house US Retail Funds admin codebase: enhancements, fixes, releases and production support.
Act as senior liaison between business users, support, developers, QA, vendors and technology teams.
Turn business needs and support issues into requirements, analysis, plans, estimates, dependencies and actions.
Drive backlog refinement, defect priorities, technical debt visibility, release readiness and program governance.
Keep delivery structured and evidence-based, with clear status, risks, dependencies, owners and follow-up.
Hands-On Business and Technical Analysis
Analyse application logic, configuration, data flows, Azure hosting, infrastructure, MoveIT, connectors, adaptors, batches, environments and support procedures.
Assess requirements, operational issues, system behaviour and incidents for quality, maintainability, performance and impact.
Diagnose complex application and data problems, identify root causes and coordinate resolution with owners.
Validate solutions, impact, test evidence and production readiness with developers and support teams.
Develop functional and technical knowledge to reduce reliance on legacy experts and improve resilience.
Work with infrastructure on hosting, connectivity, environments, security, access, monitoring, performance and resilience.
US-Facing Production Support and Operational Continuity
Support a platform serving US business teams, clients and operations.
Work late, unsocial or shifted hours as needed for US coverage, releases, incidents and deadlines.
Own timely investigation and resolution of incidents, recurring defects, data issues, user problems and outages.
Keep support processes, escalation routes, knowledge documentation and runbooks usable by wider teams.
Reduce single-person dependency through transparent support ownership and issue history.
Enhancement Delivery, Release Readiness and Program Control
Coordinate enhancements, fixes and releases from requirements through build, testing, deployment and post-release validation.
Align with stakeholders on priorities, pain points, operational impact and outcomes.
Support solution walkthroughs, test plans, defect triage, release notes, migrations, deployment and rollback planning.
Require impact assessments, test evidence, user validation, decision records and production readiness checks.
Flag and escalate delivery risks, constraints, technical issues, missed commitments and critical defects with options.
Codebase Knowledge Transfer and Operating Model
Formalise existing knowledge into delivery discipline, documentation, support ownership and governance.
Document architecture, behaviour, data dependencies, Azure, MoveIT, connectors, adaptors, recurring issues, support and releases.
Replace informal knowledge with repeatable documentation, handovers and operating procedures.
Identify technical debt, fragile processes, workarounds and risks to scalability, stability and future changes.
Help shift from incumbent-led knowledge to a resilient, transparent delivery model.
Stakeholder Collaboration and Technical Governance
Report technical progress, risks, blockers, incidents, release readiness and business impact clearly.
Work with US stakeholders to align priorities, clarify requirements and support operational needs.
Track actions, decisions, defects, dependencies and open issues across development and support.
Escalate early with practical recommendations, not just status updates.
Represent the platform credibly in technical, business and support discussions.
Uphold ethics, transparency, accountability and traceability in decisions, issues and communications.
Engage infrastructure early on dependencies, risks, changes, access, readiness and operational impact.
Thoroughly document decisions, assumptions, risks, technical analysis, support steps and handovers.
Nasze wymagania
Significant experience as a Senior Program Analyst, Senior Business Analyst, Technical Business Analyst, Application Delivery Lead, Program Manager or similar role supporting business-critical enterprise applications
Strong functional and technical analysis capability across C#/.NET applications, SQL/T-SQL, Microsoft SQL Server, Azure-hosted services, infrastructure concepts, batch processing, file-based interfaces, MoveIT or equivalent managed file transfer, REST/SOAP APIs, XML/JSON, Git/Azure DevOps, CI/CD pipelines, environment management, release deployment and production troubleshooting
Experience supporting financial services, fund administration, asset servicing, transfer agency, investor services or other regulated operational environments is highly desirable
Proven ability to manage requirements, enhancement delivery, defect remediation, production support analysis, technical investigation and release readiness across complex platforms
Comfortable working directly with US-based stakeholders and willing to work unsocial hours where required to support US operations, incidents, releases and urgent business needs
Strong documentation discipline, including business requirements, technical notes, support procedures, runbooks, knowledge transfer materials, release documentation and decision records
Strong commitment to transparent, traceable ways of working, with the discipline to document extensively and maintain clear audit trails for delivery, support and production decisions
Excellent stakeholder management skills, with the ability to explain technical issues in clear business language and drive decisions under pressure
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Systems, Finance or a related discipline, or equivalent practical experience
To oferujemy
Employee health is important to us—you’ll have the opportunity to receive a subsidy for private health care for you and your loved ones.
We promote a healthy lifestyle and physical activity—you’ll have the opportunity to receive a subsidy for a Multisport card.
If, like us, you value work-life balance, you’ll be pleased to know that we offer flexible work hours.
Is security important to you? You’ll have the opportunity to purchase additional life insurance.
Because we want to support your growth, we’ll give you the chance to take free English or German lessons.
We guarantee job stability: an employment contract with a globally operating company that has a well-established market position.
Since your professional development is our top priority, we’ll provide in-house training, as well as financial support for external training or postgraduate studies, along with a clear career path at Vistra.
With your convenience and time-saving in mind, our modern office is located in the city center.
We’re environmentally conscious: we sponsor bee colonies, encourage employees to bike to work (we have bike parking!), and our building is eco-friendly. It’ll be done today
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