Senior ServiceNow Business Analyst w Warszawa, Polska

We are seeking a highly skilled Senior Business Analyst with strong ServiceNow experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery. We would like to inform you that this role is primarily offered under a standard employment contract, in accordance with applicable labor regulations. Responsibilities Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modulesCollaborate with clients, project managers, developers and other stakeholders to gather and document business requirementsAnalyze and translate business needs into functional and technical requirements for ServiceNow solutionsFacilitate workshops, interviews and meetings to elicit requirements and drive consensusDevelop user stories, process flows and use cases to support solution design and developmentOversee the configuration and customization of ServiceNow modules to meet business objectivesSupport testing, training and change management activitiesProvide best practices for ServiceNow implementations Requirements 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagementSolid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)Strong understanding of business process analysis and designExcellent communication, facilitation and stakeholder management skillsExperience working in Agile/Scrum environmentsServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plusExperience in consulting or working with global clients is preferred We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.