Senior ServiceNow Developer | f/m/d w Gdańsk, Polska
ERGO Technology & Services
Poland, Gdańsk
Senior ServiceNow Developer | f/m/d w Gdańsk, Polska is listed on Jobeax. Browse 110,000+ vacancies available.
About the role
As a Senior ServiceNow Developer, you will provide ServiceNow technical solutions to support high CMDB quality standards to ensure the single point of truth strategy.
This role will be part of the IT Infrastructure and Operations Tower, which delivers stable operational services with a clear focus on continuous service delivery optimization, standardization, and automation.
You will support the Cross Functional Team, which is responsible for CMDB data quality for all global IT infrastructure components in Cloud, DataCenter, and Office.
How you will get the job done
enabling, configuring, and developing automated CMDB discovery of new and existing infrastructure components
developing Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving any related issues
designing and developing complex solutions based on the requirements of ITSM, ITOM, HAM, and other modules
supporting the Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM, and technical interfaces
collaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer demand
ensuring system architecture supports business scalability and strategies and meets audit, compliance, and security requirements
creating and configuring reports, dashboards, schedules, and other operational activities or outputs associated with discovery functions
Skills and experience you will need
very good spoken and written Business English
university degree in IT or Business Information Management or equivalent qualification
outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM
ServiceNow Certifications for CMDB Discovery
experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)
minimum 3 years of practical experience as a ServiceNow Developer and experience with ServiceNow Discovery
deep analytical skills with proven experience in ServiceNow CMDB troubleshooting and root cause analysis
experience in soliciting and documenting requirements and evolving these requirements into successful solutions
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