Expected, JavaScript, ServiceNow

About the project, We are looking for an experienced professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform. In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization. You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support long-term innovation.

Your responsibilities, Review the current ServiceNow AI setup and identify areas for improvement, Define AI priorities, roadmap, and practical use cases together with business and platform stakeholders, Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities, Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations, Ensure security, compliance, testing, and quality of AI implementations, Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth

Minimum 5 years of hands-on experience in ServiceNow development, including extensive work in enterprise environments, Strong background in Virtual Agent, conversational experiences, and AI-driven automation, Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows, Deep understanding of ITSM processes and ServiceNow best practices, Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions, ServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantage, Excellent English skills, enabling seamless collaboration in an international environment

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,

Senior ServiceNow Developer- AI & Automation (f/m/x)

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