Build and maintain effective relationships with Infrastructure Leads, peers, IT Regional Managers and OPS team.
Act as a point of escalation for daily operational issues for IT Infrastructure
Oversee operational tasks and ensure proper documentation is maintained
Work closely with the business for any changes or requests for new services
Provide support in solving incidents., service requests and problems
Execute resolution of all incidents and problem enquiries
Involved in changes and ensure adherent communication is released
Ensure continuity in service provision and restore required service in case of disruption
Manage third party vendors for incident management through to resolution
Check technical conditions of IT equipment and landscape
Build/provision IT hardware (Servers, Storage etc.)
Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
Monitor and report on the systems performance and take corrective action when necessary
Provide reporting on ad-hoc basis
Support with internal offices move, if required
Keep up to date documentation and tasks for audit purposes
Play an active role in IT Infrastructure related projects, when needed
Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
Actively participate in information and knowledge sharing within the team
Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
Understand and comply to Vistra Information security & Compliancy Framework and guidelines
Continue to expand customer service repertoire and continue to explore customer facing best practices
Following acquisitions, assist, when necessary, the project team with the integrations of new systems.
Seek continuous improvement in services delivered
Our requirements
Attributes & Skills, Relevant experience
As a successful candidate you will be a Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version). Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.
Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
We are looking for a passionate, professional and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritise, organise and multitask whilst working in a busy environment
8-10 years of IT experience in similar role of IT Infrastructure management, Wintel Admin
Service Delivery / Client Orientation / Customer Service
Cloud skills in AWS and Azure is an advantage
Advanced technical troubleshooting skills
Full coverage in order to support the business hours,
Communication / responsiveness, Analytical Skills / Troubleshooting Skills
Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified
Excellent communication skills and fluent English
Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)
Education/Professional Qualifications
Full time Graduation \ Post Graduation in any Stream
Microsoft Certifications – Windows Servers / O365 / Azure / AWS
Optional
Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
Cloud skills in AWS and Azure is an advantage.
Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.
What we offer
Zdrowie pracowników jest dla nas ważne – otrzymasz możliwość dofinansowania do prywatnej opieki medycznej dla Ciebie i Twoich bliskich.
Dbamy o zdrowy tryb życia i aktywność sportową – otrzymasz możliwość dofinansowania do karty Multisport.
Jeżeli tak jak my cenisz sobie work-life balance, to zapewne ucieszy Cię, że umożliwiamy elastyczne godziny pracy.
Ważne jest dla Ciebie bezpieczeństwo? Otrzymasz możliwość wykupienia dodatkowego ubezpieczenia na życie.
Ponieważ chcemy wspierać Twój rozwój, umożliwimy Ci dołączenie na bezpłatne lekcje z języka angielskiego lub niemieckiego.
Gwarantujemy stabilność zatrudnienia: umowa o pracę z firmą działającą globalnie, o ugruntowanej pozycji na rynku.
Ponieważ najważniejszy jest dla nas Twój rozwój zawodowy, zapewnimy szkolenia wewnętrzne, a także dofinansowanie do szkoleń zewnętrznych lub studiów podyplomowych, a także jasną ścieżka kariery Vistra.
Mając na uwadze Twoją wygodę oraz oszczędność czasu, nasze nowoczesne biuro jest zlokalizowane w centrum miasta.
Jesteśmy świadomi ekologicznie: adoptujemy pszczoły, zachęcamy pracowników do przyjeżdżania rowerem (mamy rowerowy parking!), a nasz budynek jest eco-friendly.