Senior UX/UI Product Designer w Warszawa, Polska

We are seeking an experienced Senior UX/UI Product Designer for one of our clients, a globally recognized enterprise. This hands‑on role is embedded within a digital transformation initiative focused on elevating global employee experiences and internal service channels. Working across key corporate functions such as HR, Finance, and Procurement, you will play a pivotal role in bridging the gap between business stakeholders and ServiceNow delivery teams, transforming complex service workflows into intuitive, user‑centered digital solutions.

What will your tasks involve?

• User Research & Usability Testing: Plan and execute qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs to validate real employee needs.

• Service & Journey Mapping: Map current- and future-state user journeys, task flows, and service blueprints across multiple corporate service areas to eliminate friction and improve self‑service adoption.

• UI Design & Interactive Prototyping: Design low- and high‑fidelity wireframes, mockups, and clickable prototypes in Figma tailored for ServiceNow portals (Employee Center, Service Catalog, request forms, and Virtual Agent flows).

• Data-Driven Iteration: Test design concepts directly with users, document key insights, and iteratively refine mockups based on empirical usability findings and post‑launch CSAT/NPS feedback.

• Developer Handover & Collaboration: Prepare clear, developer‑ready design handover packs for ServiceNow configuration teams and collaborate closely with Business Owners, Change & Communications, and DigitalX teams.

What we expect from you?

• Proven Expertise: 5+ years of hands‑on experience in enterprise digital product design, UX research, service design, and UI prototyping (degree in HCI, UX Design, Psychology, Cognitive Science, or IT preferred).

• Tooling & Design Systems: Advanced proficiency in Figma and workshop/journey mapping tools, alongside a strong command of responsive design, accessibility standards, and enterprise design systems.

• Enterprise Portal Familiarity: Strong experience or solid functional awareness of the ServiceNow ecosystem (Employee Center, Service Portal, Service Catalog, HRSD, CSM) or similar complex enterprise portals.

• Multilingual Communication: Business‑fluent English and Polish (both mandatory) to comfortably lead stakeholder workshops, conduct international user research, and produce clear technical documentation.

• Autonomous Execution: Ability to work independently, taking ambiguous business inputs and turning them into practical, user‑tested, and tangible design deliverables.

What you can expect from us?

• Flexible Contractor Engagement: A long‑term B2B subcontracting agreement providing high execution autonomy within a structured enterprise framework.

• Global Scope & Business Impact: Direct impact on simplifying daily workflows and self‑service channels for thousands of employees across a global organization.

• Modern Design Ecosystem: Opportunity to shape end‑to‑end service journeys across HR, Finance, and Procurement using industry‑standard tools (Figma, ServiceNow).

• Cross‑Functional Exposure: High‑visibility collaboration with international stakeholders, service owners, and specialized digital implementation units.

this job offer is intended for people over 18 years of age