Systems Operations Manager (M/K) w Ożarów Mazowiecki, Polska

For our client we are looking for a person for the position of Systems Operations Manager (M/K) .

Role purpose:

The Systems Operations Manager leads the reliable, secure and cost-effective operation of the organisation’s enterprise server and compute platforms . The role combines people leadership, operational governance and hands-on technical oversight across on-premises datacentres and cloud-hosted server workloads . It is accountable for service stability, lifecycle management, incident recovery, operational documentation and continuous improvement, while acting as the senior escalation point for complex systems issues.

Job Tasks:

People leadership and operating model

• Lead, coach and develop the systems operations team, establishing clear objectives, role expectations, skills plans and succession coverage
• Plan operational coverage, on-call arrangements and resource allocation across business-as-usual support, maintenance and project delivery
• Promote a service-focused culture built on ownership, collaboration, documentation, automation and continuous improvement
• Work closely with cloud, network, identity, security, service management, application and workplace technology teams to maintain clear ownership boundaries and effective hand-offs

Server and platform operations

• Oversee the administration, monitoring and optimisation of Windows Server estates across physical, virtual and cloud environments
• Own operational standards for compute, virtualisation, storage connectivity, clustering, high availability, certificate services, core infrastructure services and supporting management platforms
• Ensure effective capacity, availability and performance management, including actionable monitoring, trend analysis and proactive remediation
• Govern server provisioning, configuration, decommissioning and asset records, ensuring alignment between technical inventories, documentation and the configuration management database (CMDB)
• Maintain accurate runbooks, support procedures, architecture records, dependency maps and operational knowledge articles

IT service management and resilience

• Lead or support major incidents affecting server and platform services, coordinating technical recovery, stakeholder updates and post-incident reviews
• Ensure robust Incident, Problem, Change and Request Management practices in line with the organisation’s ITSM framework
• Own problem investigations and root-cause analysis for recurring or high-impact systems issues, tracking corrective actions through to verified closure
• Define, maintain and test backup, restore and disaster recovery procedures; verify that recovery objectives are understood, achievable and evidenced through exercises
• Coordinate planned maintenance and change activity to minimise business disruption and ensure rollback arrangements are practical and tested

Security, patching and compliance

• Partner with Cyber Security to implement secure configuration baselines, privileged-access controls, vulnerability remediation and audit actions for server platforms
• Govern operating-system and platform patching, monitoring compliance, managing exceptions and escalating unsupported or end-of-life technology risks
• Ensure logging, monitoring, backup and administrative activities meet applicable internal policies and regulatory requirements
• Support security incidents and investigations by preserving system evidence, coordinating containment actions and restoring services safely

Projects, automation and suppliers

• Plan and deliver server refreshes, platform upgrades, migrations, datacentre changes and cloud transformation initiatives within agreed scope, risk, cost and quality parameters
• Drive standardisation and automation using appropriate scripting and infrastructure-as-code practices, reducing manual effort and configuration drift
• Manage technical suppliers and managed-service partners, reviewing service quality, contractual performance, risks and remediation plans
• Contribute to infrastructure roadmaps, investment cases, forecasts and licensing decisions, balancing resilience, security, user impact and cost

Technical scope

• Windows Server administration, Active Directory integration and supporting infrastructure services such as DNS, DHCP, PKI and file services
• Enterprise virtualisation and hyperconverged platforms, including VMware vSphere and/or Microsoft Hyper-V / Azure Stack HCI
• Microsoft Azure server workloads and hybrid management capabilities, with awareness of governance, identity, networking and cost considerations
• Enterprise backup and recovery platforms, replication, immutable or isolated recovery patterns, and disaster recovery orchestration
• Monitoring, event management, log analytics, endpoint/server management, patch management and vulnerability-management tooling
• PowerShell and other scripting or automation technologies; infrastructure-as-code experience such as Bicep or Terraform is advantageous
• ITSM and CMDB platforms such as ServiceNow, including disciplined Incident, Problem, Change and Configuration Management practices

Requirements:

Essential

• Substantial experience in enterprise IT infrastructure operations, including senior responsibility for server and compute platforms in a multi-site or multinational environment
• Proven experience leading systems administrators or engineers, including workload planning, coaching and technical decision-making
• Strong practical knowledge of Windows Server, virtualisation, backup and recovery, monitoring, patching, high availability and datacentre operations
• Demonstrated leadership of critical incidents, structured root-cause analysis and risk-based change implementation
• Experience governing technology lifecycles, supplier delivery and operational controls in an ITIL-aligned environment
• Clear written and verbal communication skills, with the ability to translate technical risk and service impact for business stakeholders
• English proficiency enabling effective work in an international environment
• Demonstrated experience overseeing infrastructure operations supporting global and centrally managed ERP platforms, including availability, performance, capacity, resilience, disaster recovery, and incident management

Desirable

• Bachelor’s degree in Computer Science, Information Technology or a related discipline, or equivalent professional experience
• Relevant certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Azure Administrator, VMware VCP, ITIL 4 Foundation or recognised project-management credentials
• Experience with ServiceNow ITSM/ITOM, Azure Arc, infrastructure automation, cloud cost optimisation and enterprise compliance or audit frameworks
• Experience operating services with outsourced partners and geographically distributed teams

Offer:

• Employment contract
• Mainly remote work
• Private Medical Care
• MultiSport Card
• Life Insurance
• Annual Bonus
• Employee Social Benefits Fund (ZFŚS)
• Free psychological support and access to a professional employee wellbeing program
• Learning & Development Support (higher education programs, professional training and certifications)
• Employee Referral Program

The offer applies to permanent work.

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.