Your responsibilities

Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

Understanding of the IT environment and readiness to learn new processes and technologies
Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge would be an asset
Excellent communication and conversation skills (both verbal and written)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to acquire new information quickly and the willingness to do so at all times
Willingness to work with rotational shift
Work mode: Hybrid (minimum 3 days office)
Language Requirements: German – at least C1; English – at least B2