Technical Support Associate with English w Warszawa, Polska

Technical Support Associate

with English

Technical Support Associate with English

THE WORK:

• Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.
• Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Join us in creating exceptional experiences for our customers! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Automotive Customer Experience will be invaluable as we strive to enhance our services. We are excited to see how your contributions will make a difference in our organization!

WHAT’S IN IT FOR YOU?

• Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.
• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
• Impact-Driven Work Environmen t – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis
• Hands-on experience with ticketing systems.
• Proficiency in English - spoken and written (C1 level is required).
• German B2 nice to have
• Excellent communication and presentation skills, coupled with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience in working with and analyzing files such as JSON and XML.

WHAT WE OFFER?

• Flexible working hours suitable for students. The position includes one shift per week from 9:00 AM to 5:00 PM, one shift from 10:00 AM to 6:00 PM, and one week shift every 2-3 months from 12:00 PM to 8:00 PM. On other days, working hours are flexible (paid with 10% base salary bonus).
• You are assisted by AI in your daily work
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

What we can offer

• Inclusion&Diversity in practice in truly multinational enviroment
• Eco-friendly offices
• Cooperation with globally recognized Clients and access to the latest technology solutions
• Online and classroom trainings to master your skills
• Onboarding program and dedicated Buddy
• Unique community with sport, volunteering activites and outings
• Access to MyBenefit platrofm
• Multisport and lunch card
• Private medical care and life insurance
• Referral program with bonuses for referring new employees
• Modern office in the city center of Warsaw
• Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.