Your responsibilities

Investigate and resolve complex issues across Salesforce and custom applications, going beyond surface-level troubleshooting to identify root causes.
Work directly with clients, including administrators, developers, and business stakeholders, to understand technical challenges and guide them towards effective solutions.
Analyze and troubleshoot Salesforce code and configurations, helping resolve issues across different areas of the platform.
Assess the severity and business impact of technical issues and work with Product and Engineering teams to prioritize and resolve them effectively.
Collaborate with cross-functional teams on technical initiatives and issues that require deeper product or engineering involvement.
Identify recurring problems and contribute to improvements that make the platform more reliable and support processes more efficient.
Use modern AI-powered tools such as Agentforce, Claude, or Gemini to accelerate troubleshooting, research, and day-to-day productivity.

Our requirements

2+ years of experience in technical support, application support, software engineering, or a similar troubleshooting-focused role.
Strong understanding of Salesforce development, including Apex, Lightning Web Components (LWC), and Visualforce, with the ability to read and troubleshoot code.
Practical knowledge of Salesforce data architecture, including SOQL, data models/schema design, and governor limits.
Familiarity with Salesforce integrations, including REST, SOAP, or Bulk APIs.
Understanding of Salesforce automation tools such as Flow.
Strong analytical and problem-solving skills, with a focus on identifying root causes rather than applying temporary fixes.
Excellent communication skills and confidence working with both technical and non-technical stakeholders.
A customer-focused approach and the ability to explain technical issues and solutions clearly and reassuringly.
Curiosity about modern development and AI tools, with an openness to incorporating them into your daily work.

Salesforce certifications such as Administrator, Platform Developer I, or Advanced Administrator would be an advantage.
Experience with Salesforce Industries or managed packages would be a plus.