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Opis oferty

Technical Writer - Telco industry (f/m/x) w Kraków, Polska

Sii Sp. z o.o.

  • KontraktUmowa czasowa lub freelancing

Kraków, Polska

Your responsibilities

  • Independently planning, creating and maintaining documentation for Samsung Network Cloud products, from requirements analysis and design through release and maintenance
  • Writing and updating system manuals, user and administrator guides, feature descriptions, release notes and troubleshooting instructions
  • Developing installation, configuration, upgrade and rollback guides in collaboration with engineering teams, validating procedures against the product and supported environments
  • Reviewing new feature requirements for Network Management Systems and translating technical and customer input into clear descriptions of functionality and system behavior
  • Gathering information from developers, testers, architects and other subject matter experts; coordinating technical reviews and resolving gaps or inconsistencies
  • Maintaining documentation versions and planning deliverables in line with product releases, incorporating feedback from customers and development teams
  • Improving content structure, terminology and writing consistency to ensure documentation is easy to navigate and appropriate for its intended audience
  • Researching relevant cloud and telecommunications technologies, explaining documented system requirements to stakeholders and improving documentation workflows

Our requirements

  • Minimum 4 years of professional experience creating and maintaining technical documentation for software or IT products, with examples of independently delivered work
  • Excellent written and spoken English, with strong editing skills and the ability to explain complex concepts clearly and precisely
  • Very good knowledge of Microsoft Office, especially Word styles, templates, tables of contents and cross-references, along with familiarity with documentation version control
  • Ability to effectively use AI tools for technical writing, research and content review, including verifying and refining AI-generated output
  • Understanding of software development and release processes; basic knowledge of Linux, IP networking and containerized environments such as Kubernetes
  • Strong attention to detail, analytical thinking, and the ability to prioritize tasks and deliver documentation independently against agreed deadlines
  • Advanced level of Polish
  • Residency in Poland

Optional

  • Experience documenting telecommunications products, 4G/5G systems, network management platforms, or cloud infrastructure
  • Familiarity with Markdown or Git-based documentation workflows and documentation publishing tools
  • Previous work with API documentation, including REST APIs specifications
  • Practical knowledge of Kubernetes or OpenShift, and experience creating technical diagrams or validating command-line procedures

What we offer

  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People
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