Workplace Operations Manager (EMEA) w Warszawa, Polska

Your responsibilities

• Own customer service standards across your region — audit tickets, act fast on escalations, and be the first escalation point for unresolved issues.
• Resolve complaints with fact-based, neutral investigation.
• Oversee "surprise & delight" moments, events, and community-building initiatives that make our offices feel alive.
• Take full accountability for the security and safety of your sites.
• Implement emergency response plans and serve as an out-of-hours point of contact in the call tree.
• Ensure compliance with HSE regulations, building policies, and Business Continuity Planning.
• Keep your regional CRE Ops in step with finance, legal, compliance, and risk standards.
• Communicate up, down, and across — sharing insights so the wider team stays aligned.
• Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety).
• Build and manage annual functional budgets and metrics.
• Champion inclusivity, wellness, and sustainability — helping Equinix attract and retain diverse talent.
• Coach, praise, and develop your team; model Equinix's values every day.
• Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships.
• Contribute to Real Estate planning — capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process.
• Advocate for CRE's value across the business.

Our requirements