Search current ivr jobs, vacancies, and employment in Katowice, Polska on Jobeax. ivr jobs in Katowice, Polska.
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... flows, connect systems, set up routing strategies and safeguard optimal platform performance in alignment with business goals. Responsibilities Create and refine IVR/IVA flows through Genesys ArchitectFine-tune call routing strategies, queues, skills, schedules and user setupsBuild bots via Genesys Dialog Engine (NLU/NLP) ...
Poland, Wrocław
... requirements into scalable omnichannel customer experiences. This workstream covers core customer contact capabilities across voice and digital channels, including IVR, routing, agent desktop, self-service and digital containment. The consultants will work closely with solution architects, integration specialists, AI consultants ...
Poland, Warszawa
GET IT TOGETHER Sp. z o.o. - tu dzialam
... przygotowywaniu dokumentacji architektonicznej oraz blueprintów technicznych. Bardzo dobra znajomość architektury Contact Center w modelu omnichannel (voice, IVR, e-mail, chat, social media, Agent Desktop). Znajomość integracji rozwiązań AI, chatbotów, Workforce Management, Quality Management oraz Analytics z platformami ...
Poland, Warszawa
... Amazon Lex, Connect, Bedrock, Salesforce Einstein, Agentforce, Google Dialogflow ). Preferred Skills - Experience building Voice User Interfaces (VUI) or advanced IVR systems . - Experience designing text-based bot interactions (web, Messenger, etc.). - Experience designing solutions for contact center or customer service environments. ...
Poland, Warząchewka Polska
8000 - 12000 zł
... widziane: - Doświadczenie w sprzedaży rozwiązań AI - chatbotów, voicebotów, automatyzacji obsługi klienta. - Znajomość rynku contact center / customer service (CCaaS, IVR, omnichannel). - Doświadczenie w pracy w modelu subskrypcyjnym (SaaS) i rozumienie metryk typu NRR, GRR, churn. - Doświadczenie we współpracy z zespołami Customer ...
Poland, Warszawa
$2k USD
... systems, configuring routing strategies and ensuring optimal platform performance to support business objectives. Responsibilities Design, develop and enhance IVR/IVA flows using Genesys ArchitectBuild and optimize call routing strategies, queues, skills, schedules and user configurationsDevelopment of bots using Genesys ...
Poland, Wrocław
$781 USD
... expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants. - Develop and execute account strategies to expand ElevenLabs' presence within the Polish Government sector, navigating ...
Poland, Warszawa
$781 USD
... expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants. - Develop and execute account strategies to expand ElevenLabs' presence within the Polish consumer and retail sector, navigating ...
Poland, Warszawa
$781 USD
... expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants. - Develop and execute account strategies to expand ElevenLabs' presence within the Polish consumer and retail sector, navigating ...
Poland, Warząchewka Polska
... przygotowaną architekturą rozwiązania., Projektowanie i konfiguracja obsługi wielokanałowej (voice, e-mail, chat, social media)., Tworzenie i rozwój przepływów IVR, routingu połączeń, kolejek oraz reguł dystrybucji kontaktów., Konfiguracja środowiska pracy konsultantów (Agent Desktop) oraz dostępu do wiedzy i kontekstu zgłoszeń., ...
Poland, Osielsko