... every day., , The IT Service Owner is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation ...
... stosowanych standardów., Okresowe audytowanie poprawności działania wdrożonych mechanizmów. Minimum 4 lata komercyjnego doświadczenia w sektorze IT Service Management., Ugruntowanej, praktycznej wiedzy na temat ITIL 4 oraz doświadczenia w jego implementacji i rozbudowie., Praktyki w tworzeniu oraz usprawnianiu ...
Twój zakres obowiązków: Monitorowanie pracy systemów i reagowanie na pojawiające się alerty. Pierwszy Punkt Kontaktu (SPOC): Przyjmowanie, rejestrowanie i klasyfikowanie zgłoszeń (incydenty, wnioski) przez telefon, e-mail i system ITSM. Realizacja bieżących procedur operacyjnych zgodnie z obowiązującymi instrukcjami.
... innowacyjność, technologię i bezpieczeństwo. Tworzymy unikalne systemy, produkty oraz aplikacje mobilne. W związku z rozwojem obszaru usług IT poszukujemy doświadczonego Service Delivery Managera (SDM), który będzie odpowiedzialny za zapewnienie wysokiej jakości usług IT, budowanie relacji z klientami i dostawcami oraz koordynację działań ...
... service line(s). ,[Day-to-day management of a bottom-up, role-based plan for permanent and non-permanent roles, aligned to funded projects & priorities for service line(s)., Work closely with the Ops Manager for each service line to understand workforce requirements, implement the workforce plan and drive all transactional ...
... Electrical Engineering, Mechatronics, Automation Engineering, or a related technical discipline. Alternatively, a technical qualification with relevant field service experience. - 3-5 years of experience in a similar field service, maintenance, technical support, or industrial service role. - Strong electrical and mechanical ...
... healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 37.000 colleagues around the world. HR Service Delivery Support Maternity cover Location: Warsaw Purpose Statement HR Service Delivery Support, provides support to the EMEA region by providing comprehensive ...
... Service Assistant Workplace: Warszawa Main responsibilities - Supporting all after-sales and service activities on Santint Poland Territory, - Arranging the service intervention with Service Partners, - Making sure that the activities are done and reported to the Customers in the right way, - Settling the service costs ...
... responsibilities - Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone - Analyze data to identify and solve complex problems - Escalate more complex issues to senior-level team members and/or leadership - Collaborate ...
... competencies • Strong analytical and problem-solving skills with the ability to get to the root cause of an issue. • Clear and structured approach to documenting complex processes. • Strong communication skills and confidence working with stakeholders across different functions and regions. • Ability to turn complex information ...
... stakeholders across the organization - Communicate complex technical concepts, risks and solution options to non-technical stakeholders - Continuously assess new ServiceNow capabilities and recommend improvements to the platform Our requirements - Minimum 7 years of professional experience with ServiceNow - Proven hands-on experience ...
... You will bridge the gap between business requirements and technical implementation, driving CRM transformation, integration, and continuous improvement across complex system landscapes. We build our culture on Trust, Respect, and Empowerment. That means creating a safe space for open feedback, treating everyone equally, and ...
... Information Security, to ensure seamless service delivery. - Work closely with customer-facing teams and stakeholders to support business-critical applications and services. - Collaborate with the Global Service Desk, regional support teams, and the wider global IT organization to resolve issues and drive operational excellence. ...
Customer Service Manager (w/m) Miejsce pracy: Szczecin Twój zakres obowiązków - Leadership & Development: Manage, mentor, and support the growth of Team Leaders and Customer Service Agents - Process Optimization: Delegate tasks effectively while continuously refining and optimizing customer service workflows - ...
... optimisation, incident resolution, and operational risk mitigation, - manage network service performance through SLA and KPI tracking, monitoring, reporting, service reviews, and continuous improvement initiatives, - collaborate with key stakeholders, including enterprise architects, IT product managers, service managers, ...
... customer-facing technical representative during commissioning, service interventions and warranty-related activities - Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams - Support preparation and execution of service procedures, commissioning ...
ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group ...
... IaC templates, and automation scripts to accelerate cloud delivery and management. - Monitor cloud service health, performance, and costs (FinOps), resolving complex technical incidents and driving root cause analysis (RCA). - Lead and support cloud migrations, new service onboarding, and infrastructure lifecycle upgrades. ...
... within GTS Enterprise System Management, you will play a key role in shaping, securing, and evolving observability capabilities supporting Euroclear’s critical services. This role requires deep, hands-on expertise with Splunk Enterprise. You will act as a technical authority, driving design, standards, and complex implementations ...