... issues and share insights to improve processes, product, and knowledge base - Collaborate with internal teams (Support, QA, Training) to continuously improve service quality Requirements - Availability for night shift (22:00 PM to 6:00 AM PL time) - Hybrid work model: 3 days per week in the Kraków office / 2 days remote ...
... innowacyjność, technologię i bezpieczeństwo. Tworzymy unikalne systemy, produkty oraz aplikacje mobilne. W związku z rozwojem obszaru usług IT poszukujemy doświadczonego Service Delivery Managera (SDM), który będzie odpowiedzialny za zapewnienie wysokiej jakości usług IT, budowanie relacji z klientami i dostawcami oraz koordynację działań ...
... doświadczenie w sprzedaży lub obsłudze klienta i potrafisz przekładać strategię na mierzalne wyniki biznesowe? Jeśli tak – mamy coś dla Ciebie! Szukamy Operations Managera, który przejmie odpowiedzialność za efektywność operacyjną, optymalizację procesów oraz rozwój wyników naszych projektów Contact Center. Kogo szukamy? Osoby ...
... Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements - Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution - Contribute to continuous improvement of products, service processes and customer ...
... project management potential? ING Hubs Poland offers you the opportunity to make the most of your talent through an internship within the Operations and Change Center of Excellence : The International Talent Program (ITP). During the traineeship, ING will invest in your future now to develop the experts and leaders of tomorrow. ...
Netguru is seeking a Senior Account Manager to lead executive relationships and governance for assigned clients in a Europe-focused portfolio. You will drive multi-service adoption across product design, engineering, AI enablement, DevOps, and managed services, building trusted partnerships and delivering strategic growth. ...
We are a modern Shared Service Center, offering support for business operations and complementary services to other Volkswagen Group companies in Europe. We started our activity in 2016 as a Competence Center in the area of accounting, which is still a significant field of our operations. By opening up to new business challenges, ...
... Center Developer with strong experience in Amazon Connect and the AWS cloud ecosystem . The ideal candidate will design, build, and maintain scalable contact center solutions integrated with Salesforce Service Cloud Voice, Agentforce, and third-party platforms , working with global teams to deliver modern customer engagement ...
... maintain our core insurance system and work closely with business team to help converting business requirements into new system features in Guidewire PolicyCenter and PolicyCenter Rating engine. The incumbent will work in Scrum Team together with other developers, testers and business analysts and will be responsible for ...
... expertise in a new cutting-edge field. You’ll work alongside innovative, dedicated, and collaborative teammates. You'll be pivotal in the Field Engineering of all Service PKP PLK Projects, ensuring the successful execution, investigation, troubleshooting, and resolution of technical/quality issues. Day-to-day, you’ll work closely ...
Twój zakres obowiązków: Monitorowanie pracy systemów i reagowanie na pojawiające się alerty. Pierwszy Punkt Kontaktu (SPOC): Przyjmowanie, rejestrowanie i klasyfikowanie zgłoszeń (incydenty, wnioski) przez telefon, e-mail i system ITSM. Realizacja bieżących procedur operacyjnych zgodnie z obowiązującymi instrukcjami.
... philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, ...
... Zatrudniamy i współpracujemy z blisko 15000 osób, którym zapewniamy stabilne warunki zatrudnienia i szerokie możliwości rozwoju. W związku z rozwojem Działu Contact Center w Warszawie poszukujemy osób do wsparcia w procesach obsługi Klienta. Wsparcie Contact Center polegać będzie na: · Obsłudze połączeń przychodzących · Udzielaniu ...
... Electrical Engineering, Mechatronics, Automation Engineering, or a related technical discipline. Alternatively, a technical qualification with relevant field service experience. - 3-5 years of experience in a similar field service, maintenance, technical support, or industrial service role. - Strong electrical and mechanical ...
... healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 37.000 colleagues around the world. HR Service Delivery Support Maternity cover Location: Warsaw Purpose Statement HR Service Delivery Support, provides support to the EMEA region by providing comprehensive ...
... Service Assistant Workplace: Warszawa Main responsibilities - Supporting all after-sales and service activities on Santint Poland Territory, - Arranging the service intervention with Service Partners, - Making sure that the activities are done and reported to the Customers in the right way, - Settling the service costs ...
... and specify business requirements and translate them into clear input for Technology and development teams. - Coordinate with the Technology function via the Service Delivery Manager to support development, changes, and enhancements. - Work closely with Nordic COO, Nordic CEOs, Country Leadership, Operations, Risk, IT, Finance, ...
... complex solutions using Salesforce configuration, Screen Flows, record-triggered and scheduled Flows, Apex, batch processing and LWCConfigure Salesforce Field Service scheduling policies, work rules and service objectivesSet up territories, resources and optimization processesDevelop technician mobile processesReview code ...