... Projektowanie, implementacja i stała rozbudowa systemów zarządzania usługami IT z wykorzystaniem rynkowych standardów, w tym w szczególności frameworku ITIL 4., Definiowanie kluczowych wskaźników efektywności (KPI) i metryk oceny jakości dostarczanych rozwiązań., Monitorowanie zgodności realizowanych zadań ...
Twój zakres obowiązków: Monitorowanie pracy systemów i reagowanie na pojawiające się alerty. Pierwszy Punkt Kontaktu (SPOC): Przyjmowanie, rejestrowanie i klasyfikowanie zgłoszeń (incydenty, wnioski) przez telefon, e-mail i system ITSM. Realizacja bieżących procedur operacyjnych zgodnie z obowiązującymi instrukcjami.
... innowacyjność, technologię i bezpieczeństwo. Tworzymy unikalne systemy, produkty oraz aplikacje mobilne. W związku z rozwojem obszaru usług IT poszukujemy doświadczonego Service Delivery Managera (SDM), który będzie odpowiedzialny za zapewnienie wysokiej jakości usług IT, budowanie relacji z klientami i dostawcami oraz koordynację działań ...
... integration. Troubleshoot and debug distributed systems across service boundaries. Work with orchestration tools like Temporal to design scalable, resilient workflows. Troubleshoot and debug distributed systems, ensuring reliability across service boundaries. Collaborate with cross-functional teams, removing bottlenecks ...
... opportunity with hybrid work model., , Only candidates with an existing legal right to work in the European Union will be considered for this role. This is how we work, at the client's site, agile, scrum Your responsibilities, Own delivery end-to-end: ensure top-tier service quality, client satisfaction, and engagement health., ...
... of experience in customer support, customer service, contact center operations, quality assurance, or a related environment., Strong communication, customer service, stakeholder management, and relationship-building skills., Experience in quality monitoring, audit activities, process improvement, or service excellence initiatives ...
Work mode: hybrid:6 days per month in the Kraków office (days of your choice, including the option to attend all 6 days in a row). Contract: B2B – 110-130 zl/h B2B. ⏰Start: ASAP/1 month. ⚙️Recruitment process: 1 technical interview + meeting in the client's office. Equipment: work on own or emagine equipment. ⏳Duration: ...
... High School diploma or equivalent Flexible work from home options available. Compensation: $50,000.00 per year About Us Signs & Wonders is a family-owned, full service sign company. For more than a decade, Signs & Wonders has been delivering smiles to customers across Oklahoma. Customer-focused service has been our passion, ...
... strong understanding of the ITIL framework and its practical application. You have experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles. You understand supplier governance, service integration, and end-to-end service management. You can analyze service ...
... (WAS), IBM MQ, Oracle, SFTP integrations, APIs, and microservices running on Kubernetes Engineering work consisting of building and supporting CICD pipelines, working on the delivery of orchestration solutions, support and maintenance of payment services, service oversight and a service management activity Manage incidents ...
... - Competitive salary package - Extensive employee benefits - Career development opportunities in an international environment - Supportive team and friendly working atmosphere If you have experience in customer service, are comfortable working with ticketing systems, and would like to develop your career in HR Operations, ...
... experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles. - You understand supplier governance, service integration, and end-to-end service management. - You can analyze service performance data and use insights to drive service improvements. - You demonstrate ...
... a Unification Specialist to coordinate family reunification services for unaccompanied children. This remote position requires a Bachelor’s degree in Social Work or a related field and at least 2 years of relevant experience. Responsibilities include developing individual service plans and maintaining documentation. Candidates ...
Share your passion for travel with customers all over the globe Customer Care Advisor with German Work location: Kraków Your responsibilities: Customer Care Advisors are the heart of our service excellence. They deliver top-tier customer service, whether assisting direct customers, travel agents, or corporate clients. By ...
Share your passion for travel with customers all over the globe Customer Care Advisor with Kazakh and Russian Work location: Kraków Your responsibilities: Customer Care Advisors are the heart of our service excellence. They deliver top-tier customer service, whether assisting direct customers, travel agents, or corporate ...
... understanding of ITIL principles and IT Service Management processes, with knowledge of Continual Service Improvement practices. You have excellent practical experience working with ServiceNow. You are confident working with incident metrics, SLA management, ticket backlog analysis, service reporting, dashboards, and performance reviews. ...
... Partner with Infrastructure & Operations teams, including End-User Computing, Systems, Networks, and Information Security, to ensure seamless service delivery. - Work closely with customer-facing teams and stakeholders to support business-critical applications and services. - Collaborate with the Global Service Desk, regional ...
... least-privilege authorization models at the gateway levelManage identity and token flows, including managed/workload identity and delegation, to keep downstream services simpleBuild and maintain CI/CD pipelines using Azure DevOps or GitHub Actions with a test-first delivery approachProduce clear service contracts and documentation ...
... least-privilege authorization models at the gateway levelManage identity and token flows, including managed/workload identity and delegation, to keep downstream services simpleBuild and maintain CI/CD pipelines using Azure DevOps or GitHub Actions with a test-first delivery approachProduce clear service contracts and documentation ...
... subcontracting agreement providing high execution autonomy within a structured enterprise framework. - Global Scope & Business Impact: Direct impact on simplifying daily workflows and self‑service channels for thousands of employees across a global organization. - Modern Design Ecosystem: Opportunity to shape end‑to‑end service journeys ...