... conversational experiences, and AI-driven automation Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows Deep understanding of ITSM processes and ServiceNow best practices Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions ServiceNow CSA, CAD, and CIS Data Foundations ...
... oraz eskalowanie problemów do zespołów L2/L3 lub dostawców., Obsługa procesów Incident, Problem i Change Management zgodnie z zasadami ITIL/ITSM i wymaganiami SLA., Wykonywanie zmian rutynowych, normalnych i awaryjnych w środowisku Mainframe., Udział w analizie przyczyn źródłowych awarii (RCA) oraz ...
... end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting, Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution, Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ...
... with SAP BTP applicationsSkills in scripting and Linux administrationFamiliarity with Azure and Kubernetes or alternative cloud platformsKnowledge of Jira and ITSM toolsCapability to work independently while managing documentation and processes with high responsibilityProficiency in English, both written and verbal Nice ...
... znajomość języka polskiego. Świadczenie usług zdalnie. Mile widziane: znajomość Quarkus (native build, konfiguracja rozszerzeń), doświadczenie z narzędziami ITSM, w szczególności Remedy lub Jira, w kontekście obsługi zgłoszeń produkcyjnych, praktyka stosowania narzędzi AI wspomagających development (generowanie kodu, analiza ...
... Ugruntowanej, praktycznej wiedzy na temat ITIL 4 oraz doświadczenia w jego implementacji i rozbudowie., Praktyki w tworzeniu oraz usprawnianiu procesów ITSM, a także określaniu ról i odpowiedzialności., Umiejętności definiowania katalogu usług, warunków SLA oraz wskaźników KPI., Wysoko rozwiniętych ...
... employment contract, in accordance with applicable labor regulations. Responsibilities Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modulesCollaborate with clients, project managers, developers and other stakeholders to gather and document business requirementsAnalyze ...
... mornings/evenings/nights) Nice to have Previous experience in customer and/or technical supportITIL knowledgeBasic networking concepts, cloud platform awareness, ITSM tools usage experience We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team ...
... employment contract, in accordance with applicable labor regulations. Responsibilities Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modulesCollaborate with clients, project managers, developers and other stakeholders to gather and document business requirementsAnalyze ...
... employment contract, in accordance with applicable labor regulations. Responsibilities Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modulesCollaborate with clients, project managers, developers and other stakeholders to gather and document business requirementsAnalyze ...
... employment contract, in accordance with applicable labor regulations. Responsibilities Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modulesCollaborate with clients, project managers, developers and other stakeholders to gather and document business requirementsAnalyze ...
... ability to support API‑based integrations (.NET Framework / .NET Core) and R environments (R scripts, R APIs) - hands‑on knowledge of Azure DevOps, Azure Monitor, ITSM/CMDB tools such as ServiceNow, and vulnerability remediation - familiarity with VMware Cloud Foundation and virtualized infrastructure operations - strong analytical, ...
... science Technical Expertise – Strong knowledge of Windows Server, Microsoft 365, Azure, Intune, and Hyper-V Scripting & Tools – Familiar with PowerShell, modern ITSM tools, and monitoring systems Project Affinity – Enjoy working in project-based settings, able to structure timelines, prioritize tasks, and collaborate across ...
... obszarze zarządzania usługami IT, utrzymania systemów, Service Delivery lub Vendor Management. Praktyczna znajomość zagadnień związanych z SLA, KPI, procesami ITSM oraz relacjami z klientami i dostawcami. Doświadczenie w koordynowaniu działań wielu zespołów i interesariuszy. Umiejętność analizy danych operacyjnych i finansowych ...
... Strong experience with IT Asset Management (ITAM), including SAM and HAM. Strong understanding of ServiceNow data model and platform architecture. Experience with ITSM and related ServiceNow products. Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies. Understanding of data ...
... Requirements Experienced Deliverer: You have a proven trackrecord (12+ years) of successfully delivering complex ServiceNow projects across multipledomains (ITSM, ITOM, HRSD, CSM, etc.) Technical Expert: You possess deep knowledge of ServiceNow architecture, integrations, and development best practices Inspiring Leader: ...
... platforms)., Strong knowledge of access control mechanisms, security awareness, and compliance standards (e.g., SOX, GDPR)., Familiarity with IT Service Management (ITSM) tools and ticketing systems., Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical ...